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SHIPPING & RETURNS

Shipping Timing:

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We are committed to delivering your orders as soon as possible. Shipping times generally takes 1-2 business days within Cranbrook, Kimberley, and Wasa, B.C. (allow extra time for PO box address), 2-3 business days regional (B.C., Alberta, Saskatchewan, and Manitoba), 6-7 business days Canada-wide, 7-14 business days in US, and 14+ business days for international shipping. We offer free shipping within Canada on orders over $100 in product value. Shipments outside Canada are subject to duty fees.


Cranbrook address - An FY&H representative will deliver your order within 5-6 kilometers from Canada Post near Rotary Park for local delivery.

 

Shipping Cost:

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We understand your value as an essential part of the team and we will make sure you receive your products as soon as possible.

  • Local/Nearby - FREE SHIPPING within Cranbrook, Creston, Elkford, Fernie, Invermere, Kimberley and Wasa, B.C.

  • Regional 2-3 days delivery flat rate of $16.76 (B.C., Alberta, Saskatchewan, Manitoba). 

  • Flat rate of $19.95 Canada-wide (6-7 days).

  • Priority shipping will cost $34.95 Canada-wide (We deliver to every residential and business address in Canada within 1-2 business days between major urban cities).

  • USA flat rate of $12.85. Free shipping on orders over $140.00 in product value.

  • International flat rate of $28.75 + $2.00 handling fee. Free shipping on orders over $150.00 in product value.

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RETURN & EXCHANGE POLICY

If you are not satisfied with the product, you may return within 30 days of receipt for a refund to your original payment method. Please allow 7-8 business days to receive your refund. Please note that shipping and handling fees will not be refunded. You may exchange in the event you receive a damaged product for example and we will replace the item for you. 


Reach out to us directly at 250.464.4217 or email customerservice@fyandhbeauty.com to initiate a return. Please provide order number, pictures, and reason for the return in order to serve you better.

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